FAQ ROUGEGORGE

Order & Delivery

• How do I place an order? Do I need to create an account?
• Where can I track the delivery of my order?
• What are the delivery methods?
• Is my order taken into account?
• How soon will I receive my order?
• Can I make a gift order?

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Return

• How do I make a return and what are the costs?
• Return conditions
• Why hasn't my refund been processed when you say it has?
• I paid for my order with a RougeGorge gift card. How do I get my money back ?
• Can I return a gift order?

Payment

• Is the payment secure?
• What payment methods are accepted?
• I have a credit note, can I use it on the site?
• I would like to know the balance and/or expiry date of my gift card
• Why can't I validate my payment?
• When will I be charged for my order?

Web Site

• Why is the item I spotted a few days ago no longer visible?
• How can I use a loyalty benefit or discount voucher distributed in shop or sent with a previous order?
• I have problems connecting to or viewing the site, what should I do?

Products

• Are all the items offered in stock?
• Are items restocked in case of a shortage?
• Do you have a paper catalogue of your collection?
• Are the items and offers on the website the same as in shop?
• How do I wash my underwear without damaging it?
• My product is defective, what should I do?

Loyalty

• Where can I find my personal information?
• What are the advantages of a loyalty card?
• How can I contact customer service?
• I want to buy and offer a gift card, how do I do it?
• Are my loyalty benefits valid on the website?
• I no longer wish to join the loyalty programme, what should I do?

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